Launched in 1988 as the County Court Users Association, the CCUA (now the Civil Court Users Association) is the only UK organisation which supports its members exclusively on civil court, individual and commercial litigation matters relating to debt recovery, insolvency, dispute resolution and more.
Our aim is clear: to bring about improvements to the service and performance offered by Her Majesty’s Courts & Tribunals Service (HMCTS) across England & Wales.
The dedicated lobby offered by the CCUA has the on-going full support and encouragement of a large number of court users – in particular many public utilities, banks, finance houses, debt collection companies, building societies, law firms and in-house litigation departments.
The CCUA is now active across the legal spectrum, improving the user experience for both consumers and businesses, at the High Court and County Courts as well as systems of enforcement and insolvency practices. The CCUA also works very closely with both the Insolvency and Enforcement sectors.
Firmly established as the leading voice for both creditors and practitioners with a membership issuing 85% of all civil proceedings in England and Wales, collectively CCUA continues to strive in pursuit of a better court service.
We seek to improve services by highlighting pressing issues on behalf of court users and through close liaison with the Ministry of Justice, HMCTS and the Association of Her Majesty’s District Judges, with whom we have established fruitful and invaluable relationships.
Our members receive advanced alerts of any and all changes which could potentially affect their experience of using the court system; allowing us to gauge their views and formulate compelling arguments in favour of improvements.
The CCUA acts as the secretariat for both the County Court Bulk Centre (CCBC) / Claim Production Centre (CPC) User Group and The Credit Industry Working Group on Recovery. As a result of this it is able to feed back information directly to our members. We are regularly represented on Ministry of Justice Working Groups and The Civil Justice Council.