Working together for an

improved court service

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Phone: 07583 137979
An overview of our work

We are constantly working to improve the courts' services by highlighting pressing issues on behalf of court users. We can achieve this thanks to our close liaison with the Ministry of Justice, Her Majesty’s Courts & Tribunals Service and the Association of Her Majesty's District Judges, with whom we have established fruitful and invaluable relationships.

The CCUA acts as the secretariat for the County Court Bulk Centre (CCBC) / County Court Money Claims Centre (CCMCC) User Group and The Creditor Recoveries Liaison Group (CRLG). In addition, the CCUA is the secretariat for the Enforcement Law Review Group (ELRG) chaired by Lord Lucas. Focusing on enforcement issues, this is a cross-industry non-policy making Discussion Forum, which includes the debt advice sector.

As a result of these roles and our position in the industry, we are able to feedback important information directly to our members.

We can respond clearly to proposed government reform by working in close collaboration with relevant bodies and organisations such as:
  • Civil Enforcement Association (CIVEA)
  • Credit Services Association (CSA)
  • High Court Enforcement Officers Association (CSA)
  • The Chartered Institute of Credit Management (CICM)
  • The Chartered Institute of Legal Executives (CILEx)
  • The Money Advice Liaison Group (MALG)

In the autumn statement of 2015, the Treasury invested £750 million in the MoJ to reform and modernise the Court Service. The pace, scope and focus of reform has been lacking since that time. The CCUA continues to assist with suggestions, ideas, and where required, scrutiny and constructive criticism alongside pressing our clear agenda of working towards an improved court service for all.

Naturally this means it is imperative that our officers keep their ears to the ground, knowing exactly what is going on across the whole sector. Thanks to our position within the industry, achieving this is not a problem.

Our officers collaborate with the MoJ on a weekly basis; having regular meetings with them and HMCTS, The Association of Her Majesty's District Judges, policy makers, ministers and more.

Historically, the MoJ would only consult with the legal, enforcement and creditor sectors immediately prior to the delivery stage of changes to determine what the issues were which was often too late to rectify any problems. Over time we have been able to change their mind-set so that today, they consult directly with us, who represent these sectors, at all stages, from design to the concept and delivery stages.